Your Personalized Care Journey - How It Works
Embarking on your journey with us is designed to be seamless and tailored to your needs, whether you prefer in-person support or the convenience of remote care. Our process is built around you:
Step 1 - Connect Your Way
For In-Person Care
At our Physical Practices, we’re dedicated to your recovery. Contact us directly, send a WhatsApp message, or book online through our inquiry form. Our Care Coordinator will confirm your, ensuring a smooth experience. Your health is our top priority!
For Remote Care
Join our vibrant Facebook community and connect with like-minded individuals! Message us on social media and check out our tailored programs. Our Care Coordinator will help schedule your tech setup and onboarding session!
Benefits
Our digital platform centralizes your care by securely integrating health information for informed decisions and personalized pathways, streamlining communication, scheduling resource access, and billing for your convenience.
Step 2: In-Depth Assessment
For In-Person Care (Physiotherapy)
Your initial consultation with our experienced Physiotherapist & Functional Medicine Practitioner will involve a detailed physical assessment to pinpoint the root cause of your concerns. We may utilize traditional tests (strength, functional capacity, blood work, radiology) or specialized Functional Medicine tests (body composition, cardiorespiratory fitness, C-SAP, Organic Acids, skin/hair/nail analysis), alongside comprehensive questionnaires.
For Remote Care
Our comprehensive digital ecosystem allows us to conduct the majority of these detailed assessments remotely, including our evidence-based questionnaires, ensuring a thorough understanding of your condition, no matter where you are.
Outcome
You will receive a personal treatment plan outlining the recommended pathway to a pain-free and optimally healthy life. This plan includes the estimated time commitment, types and number of treatments, and a transparent breakdown of associated costs.
Step 3: Your Personalized Journey Begins
For In-Person Care (Physiotherapy)
This is where your tailored path to recovery and wellbeing begins, delivered in the way that best suits you.. Attend your scheduled sessions, which may include physiotherapy, supervised exercise rehabilitation, and exercise program updates. Your dedicated Care Coordinator will manage your appointments for a smooth in-clinic experience.
For Remote Care
Attend your scheduled sessions, which may include physiotherapy, supervised exercise rehabilitation, and exercise program updates. Your dedicated Care Coordinator will manage your appointments for a smooth in-clinic experience.
Benefits
Access your tailored program through our digital platform, including virtual sessions, prescribed exercises, educational resources, and follow-up assessments to monitor your progress from anywhere in the world. Your Care Coordinator will guide you through the online tools and schedule virtual check-ins for support.
Step 4: Ongoing Support
For In-Person Care (Physiotherapy)
Expect regular assessments using objective data, potentially including dedicated exercise rehabilitation, health coaching, or mindset coaching with our multidisciplinary team. We will proactively keep your primary care physician informed with regular progress reports.
For Remote Care
Our advanced technology platform and regular check-ins with your Care Coordinator diligently track your progress, including session compliance, assessment data, task completion, and your feedback. We focus on measuring outcomes that clearly indicate your success and allow us to adapt your journey as needed, wherever you are in Gauteng.
Benefits
One of the significant advantages of our hybrid care approach is our commitment to offering you greater control and potential cost savings through innovative payment models:
Flexible Payment Models
While we seamlessly integrate with traditional fee-for-service channels (your medical aid or private payments), where appropriate, our advanced data platform and proven methodology empower us to provide innovative payment options that deliver real financial benefits.
Our platform efficiently generates "Superbills," offering a comprehensive view of your treatment, including submitted claims, membership, and services. This enhances convenience, stream billing, and ensures transparency in healthcare costs.